question: As winter approaches, I am worried about electricity and heating costs. I heard there is a system to help low-income households with their electricity bills; how do I apply?
answer: In Ontario, there are separate programs for consistent monthly assistance and emergency support for overdue bills. Differentiating between these two systems will make the application process much easier. The information below is general, and eligibility and assistance amounts may vary depending on household circumstances.
1. OESP (Ontario Electricity Support Program) that reduces your monthly electricity bill
This is a system where a credit is deducted directly from your monthly electricity bill if you meet the income criteria. The amount is determined based on the number of family members living together and after-tax household income, generally ranging from 1 TP4T35 to 1 TP4T75 per month. Households using electric heating, power-intensive medical devices such as oxygen generators, or Indigenous households may receive a higher amount, ranging from 1 TP4T52 to 1 TP4T113 per month. Even if you do not own a home, tenants can apply as long as the electricity account is in their name. However, you are generally not eligible if electricity is included in your monthly rent and you do not receive a separate bill. The fastest way to apply is online at the official website, OntarioElectricitySupport.ca, and by applying, you agree to allow the CRA (Canada Revenue Agency) to verify your income. Approval is not permanent and requires periodic renewal.
2. Emergency support LEAP for overdue bills
This is an emergency program used when there is a risk of service interruption due to overdue electricity or gas bills. Based on guidelines from the Ontario Energy Board (OEB), you can receive support of up to 1 TP4 T650 for electricity bills, up to 1 TP4 T780 for households using electric heating, and up to 1 TP4 T650 for natural gas bills. However, you cannot receive support exceeding the actual overdue amount, and the funds are not paid in cash to you but are disbursed directly to the electricity or gas companies through the receiving agency. Please also keep in mind that this is for emergency situations, not regular support. If you require continuous monthly support, it is appropriate to look at the OESP mentioned above first.
3. Documents to prepare in advance when applying
LEAP is not applied for directly with the power company, but rather through a local intake agency recommended by the OEB. During the consultation, you will typically be asked to provide identification, recent electricity and gas bills, a service suspension notice (if received), a lease agreement or rent receipts/mortgage documents, proof of household income, and recent bank statements. Since electricity bills, household member information, and consent for income verification are also required when applying for LEAP online, it will be easier to start if you keep a bill handy.
Winter rates vary significantly depending on the heating method and the insulation of your home. If the bills are starting to become a burden, please check your OESP before you fall behind. If you already have overdue payments, I recommend that you do not struggle alone but instead call your local agency first for a consultation.
Source: Ontario Energy Board 'Low-income Energy Assistance Program (LEAP)' · Algoma Power 'Ontario Electricity Support Program (OESP)' information
https://www.oeb.ca/node/120
http://www.algomapower.com/residential/ontario-electricity-support-program-oesp
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